Resourceful IT Support Engineer with MSP experience. Strong with Microsoft 365, Entra ID/Azure AD, Intune, and PowerShell. Known for clean documentation, quick triage, and a calm, service-first approach. Currently homelabbing with a focus on building UniFi infrastructure and VMs using VMware.
Experience
Zenguard — Support Engineer I | Jun 2024 to Present • Dallas, TX
Use PowerShell and Bash for user setup, cleanup tasks, and faster device config.
Troubleshoot Windows 10/11 and Windows Server access, profiles, and policy issues.
Support device provisioning and compliance via Entra ID and Intune; tune GPO and baselines.
Work with Datto BCDR and Duplicati; verify successful local and cloud restores.
Assist with VMware, Hyper‑V, and Proxmox; resolve firewall and VPN issues across SonicWall, Meraki, Ubiquiti, and FortiGate.
Remote access support with RDP, Citrix, and Parallels; VOIP help with Nextiva.
Write repeatable fixes in Scribe and IT Glue to help new techs ramp faster.
Barrage Systems LLC — Level 1 Desktop Support Agent | Dec 2023 to May 2024 • DFW, TX
Automated laptop setup with PowerShell and BAT to cut migration time in half.
Used M365 and NinjaOne to solve endpoint, security, and performance issues.
Handled asset swaps and escalations; kept timelines tight with clear comms.
Wrote simple guides for end users and internal teams to improve consistency.
Skills
Systems
Windows 10/11, Windows Server, Microsoft 365, Entra ID/Azure AD
Scripting
PowerShell, Bash
Networking
DHCP, DNS, TCP/IP, VPN, Group Policy
Infra & Tools
Hyper‑V, VMware, Proxmox, Datto BCDR, Duplicati, Freshservice, Scribe, IT Glue
